Contact Us

Welcome to Xorzeliqen, where thoughtful kitchen essentials meet everyday convenience.

We believe that a great shopping experience goes beyond finding the right product. It also means having reliable support whenever you need it.

Whether you're exploring our kitchen collection, checking on an order, or looking for assistance after your purchase, our customer care team is here to help make your experience as smooth as possible.

Get in Touch

Have a question? We'd love to hear from you.

Email: support@xorzeliqen.com

Phone: +1 (740) 726-5624

Website: https://xorzeliqen.com

For the most efficient assistance, we recommend contacting us by email and providing your order number when your inquiry relates to an existing purchase.

Customer Service Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Time Zone: Hong Kong Time (HKT, UTC+8)

Email Response Time: We aim to respond to inquiries within 1–2 business days.

Please note that response times may be longer during public holidays, major promotional events, or periods of unusually high inquiry volume.

Messages received outside regular business hours will be reviewed during the next available business day.

How Can We Help You?

Product Information

Need more details before making a purchase?

Our team can assist with questions about product features, available options, dimensions, intended uses, and general care instructions.

We want you to feel confident when choosing kitchen essentials for your home.

Order Assistance

If you have questions about an existing order, we can help you review its status and available fulfillment information.

For order-related inquiries, please include:

• Your order number

• Full name used at checkout

• Email address associated with your purchase

• A brief description of your request

Shipping & Delivery

Have questions about your shipment?

Our support team can assist with available tracking information, delivery concerns, and questions about shipping procedures.

For details about processing and estimated delivery, please refer to our Shipping Policy.

Returns & Refunds

If you received an incorrect, damaged, or defective product, please contact us so we can review the situation and provide appropriate instructions.

To help us assess your request, we may ask for photographs of the item, packaging, or shipping label.

Return eligibility and refund procedures are governed by our Return Policy and applicable consumer-protection laws.

Missing or Incorrect Items

If something is missing from your package or you received a product that does not match your order, please contact us with your order information.

If your purchase was shipped in multiple packages, the remaining items may arrive separately.

Our team can help review the available fulfillment details.

Before You Contact Us

You may find answers to common questions in the following pages:

• Frequently Asked Questions (FAQ)

• Shipping Policy

• Return Policy

• Privacy Policy

• Terms of Use

• Terms of Purchase

If you still need assistance, please reach out directly. We appreciate the opportunity to help.

Important Return Information

Please contact our customer support team before returning any merchandise.

Our registered business address is provided for company correspondence and is not necessarily the location where product returns are accepted.

Do not send returns to our company address unless our support team specifically confirms that it is the appropriate return destination.

Unauthorized returns may experience processing delays.

For return instructions, email support@xorzeliqen.com.

Company Information

Brand Name: Xorzeliqen

Website: https://xorzeliqen.com

Operating Company: FACET (HONG KONG) Limited

Registered Business Address:

UNIT C, 4/F, CHINA INSURANCE BUILDING
NO. 48 CAMERON ROAD
TSIM SHA TSUI, HONG KONG

Customer Support Email: support@xorzeliqen.com

Customer Support Phone: +1 (740) 726-5624

Thank You for Choosing Xorzeliqen

At Xorzeliqen, we appreciate every customer who chooses to make us part of their home.

Our aim is to offer practical kitchen essentials that bring greater comfort, organization, and convenience to everyday routines.

Thank you for shopping with us. We look forward to assisting you whenever you need support.

Xorzeliqen — Thoughtful Kitchen Essentials for Everyday Living.