Privacy Policy

Last Updated: October 30, 2026

Welcome to Xorzeliqen.

Your privacy matters to us. At Xorzeliqen, we strive to provide a dependable shopping experience while treating the personal information you share with us responsibly.

This Privacy Policy describes how FACET (HONG KONG) Limited, operating the website https://xorzeliqen.com/, collects, manages, uses, protects, and discloses personal information in connection with our online kitchen and household products store.

This policy applies when you visit our website, explore our products, complete a purchase, subscribe to communications, or contact our customer service team.

By interacting with our website, you acknowledge the data practices explained in this notice. Where applicable law requires consent for particular processing activities, we will seek that consent separately.

1. Personal Information We Collect

To operate our online store and provide customer services, we may obtain certain information from you or your interactions with our website.

Information You Provide

We may collect information when you:

  • Browse our kitchen products and accessories.

  • Purchase products through our online checkout.

  • Subscribe to promotional emails or newsletters.

  • Contact us with a question or support request.

  • Submit product feedback or customer reviews.

  • Participate in surveys, giveaways, or promotional activities.

Depending on the interaction, this information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing information

  • Shipping address

  • Payment-related details

  • Products purchased

  • Order and transaction history

  • Customer service correspondence

  • Reviews, comments, or other information voluntarily submitted

We collect information that is reasonably relevant to providing our products and services.

Information Collected Through Website Technology

When you access xorzeliqen.com, certain information may be generated automatically.

Examples include:

  • Internet Protocol (IP) address

  • Device and operating system information

  • Browser type and settings

  • Pages visited

  • Products viewed

  • Links selected

  • Approximate session duration

  • Website interaction records

  • Cookie identifiers

  • Tracking pixels and related technical information

This information helps us maintain the functionality, security, and performance of our website.

2. Why We Use Personal Information

Xorzeliqen may process personal information for business activities reasonably connected with operating our online store.

Order Management

We use relevant customer information to:

  • Receive and confirm purchases.

  • Verify transactions.

  • Prepare orders for fulfillment.

  • Arrange shipping and delivery.

  • Provide tracking and order-status notifications.

  • Maintain transaction records.

Customer Service

Information may be used to respond to inquiries involving:

  • Product information

  • Order modifications

  • Delivery questions

  • Missing or incorrect items

  • Damaged products

  • Returns and refunds

  • Other customer service matters

Website and Service Improvements

We may analyze customer interactions to identify opportunities to improve our:

  • Website navigation

  • Product descriptions

  • Online shopping experience

  • Checkout process

  • Product selection

  • Customer support

Marketing and Personalization

Where permitted by law, we may use relevant information to:

  • Share product announcements.

  • Deliver promotional communications.

  • Provide newsletters and special offers.

  • Personalize certain website content.

  • Display advertising that may be relevant to your interests.

Security and Legal Compliance

Personal information may also be processed to:

  • Identify suspicious transactions.

  • Reduce unauthorized account activity.

  • Detect and prevent fraud.

  • Protect our website and customers.

  • Respond to lawful requests.

  • Meet applicable legal and regulatory obligations.

3. Cookies and Website Tracking

Xorzeliqen may use cookies and comparable technologies to help our website function properly and to understand how visitors interact with our store.

Cookies are small data files that a website may place on a visitor's device.

Depending on the technology and its purpose, cookies may support several functions.

Essential Cookies

These technologies support core website features, including:

  • Shopping-cart operation

  • Checkout functionality

  • Session management

  • Website security

Some essential functions may not operate correctly when these cookies are disabled.

Analytics and Performance Cookies

These technologies may help us evaluate:

  • Website traffic

  • Page performance

  • Visitor navigation

  • General shopping behavior

  • Technical errors

Preference Cookies

Preference-related technologies may remember settings such as:

  • Language selections

  • Region

  • Currency

  • Other website preferences

Advertising Cookies

Where permitted, advertising technologies may help us understand the effectiveness of promotional campaigns and display more relevant advertisements.

Managing Cookies

You may control or restrict certain cookies through your browser settings or any privacy preference tools made available on our website.

Please understand that disabling particular cookies may limit some shopping or checkout functions.

Where required by applicable law, non-essential tracking technologies will be subject to appropriate consent or opt-out controls.

4. Disclosure of Personal Information

We may provide relevant personal information to outside organizations when reasonably necessary to operate our business or deliver requested services.

Recipients may include:

Payment Service Providers

Payment providers may process information needed to authorize purchases, confirm transactions, and support payment security.

Shipping and Fulfillment Partners

Delivery providers may receive necessary information such as customer names, contact details, delivery addresses, and shipment references.

Customer Support Services

We may use customer service platforms to organize inquiries, maintain correspondence, and address order-related problems.

Marketing and Advertising Partners

Where permitted by law, certain information may be processed by providers supporting promotional communications and advertising campaigns.

Analytics Providers

Analytics services may process technical information to help us evaluate website usage and store performance.

Government and Regulatory Authorities

We may disclose information when required to comply with a valid legal obligation, court order, regulatory request, or other applicable legal process.

We may also use aggregated or appropriately anonymized information for business analysis, reporting, and marketing insights.

5. Email and Text Message Communications

Xorzeliqen may communicate with customers through email or text messaging when these services are available.

Transactional Communications

We may send messages concerning:

  • Order confirmations

  • Payment updates

  • Shipping notifications

  • Delivery information

  • Customer service matters

  • Return or refund updates

These communications are generally connected with a purchase or service request.

Promotional Communications

If you subscribe or otherwise provide the authorization required by applicable law, you may receive messages about:

  • New kitchen products

  • Limited-time offers

  • Promotional discounts

  • Seasonal collections

  • Abandoned shopping-cart reminders

  • Brand announcements

You can stop receiving promotional emails by using the unsubscribe link included in those messages.

For marketing text messages, you may follow the opt-out instructions contained in the message or contact our support team.

Email: support@xorzeliqen.com

Withdrawing marketing consent does not necessarily stop essential order-related or customer service communications.

6. Your Privacy Choices and Rights

Depending on your location and applicable privacy legislation, you may have rights regarding personal information held about you.

These may include the ability to:

  • Request access to personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of certain personal information.

  • Request updates to existing records.

  • Object to or restrict qualifying processing activities.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain promotional communications.

  • Exercise other rights provided by applicable privacy laws.

Some requests may be subject to legal exceptions, identity verification, or record-retention requirements.

To submit a privacy request, contact:

support@xorzeliqen.com

Please explain your request and provide sufficient information to help us identify the relevant records.

7. California Privacy Rights

California residents may have additional rights under applicable state privacy legislation.

Depending on the circumstances and whether the relevant legal requirements apply to our business, qualifying rights may include:

  • Learning what categories of personal information are collected.

  • Requesting access to certain personal information.

  • Requesting correction or deletion.

  • Obtaining information about certain disclosures.

  • Opting out of qualifying sales or sharing of personal information.

  • Exercising applicable rights without unlawful discrimination.

California residents may also have rights concerning certain disclosures of personal information for direct marketing purposes.

For privacy requests involving California law, please email:

support@xorzeliqen.com

Suggested Subject Line: Attn: California Privacy

We may take reasonable steps to verify the identity of a person submitting a request.

8. Children's Privacy

Xorzeliqen provides kitchen and household products for general consumer shopping.

Our website is not designed or intended for children younger than 13.

We do not knowingly solicit or intentionally collect personal information from children under 13 in circumstances prohibited by applicable law.

If we learn that personal information has been collected from a child inappropriately, we will take reasonable steps to address the situation, including deletion where required.

Individuals under 18 should use our services only with any parental or guardian authorization required by applicable law.

Parents or guardians who believe a child has submitted personal information may contact:

support@xorzeliqen.com

9. Protection of Personal Information

We recognize the importance of safeguarding customer information.

Xorzeliqen uses reasonable technical, administrative, and organizational measures intended to reduce the risk of unauthorized access, misuse, disclosure, modification, or loss.

These measures may include:

  • Secure website connections

  • Access restrictions

  • Security monitoring

  • Appropriate service-provider controls

  • Administrative procedures for handling customer records

Sensitive information transmitted through supported secure website connections is protected using encryption technologies such as SSL/TLS.

Nevertheless, no online platform, communication system, or electronic storage method can guarantee complete security.

We encourage customers to protect their devices, account credentials, and personal information.

10. Third-Party Websites and Services

Our website may include links or connections to services operated by other organizations.

Examples may include:

  • Payment platforms

  • Delivery companies

  • Social media networks

  • External applications

  • Other independently operated websites

These third parties may maintain separate privacy policies and data-handling practices.

Xorzeliqen does not control the privacy procedures or security arrangements of independent third-party websites.

We recommend reviewing the relevant privacy notice before submitting information to an external service.

11. Storage and International Processing

Because Xorzeliqen conducts online commerce and uses external service providers, personal information may be processed or stored in different jurisdictions.

Depending on our operational arrangements, these may include:

  • Hong Kong

  • United States

  • Canada

  • Other countries where our service providers maintain systems or operations

Different countries may have different privacy and information-protection requirements.

Where required by law, we will use appropriate measures for international transfers and processing of personal information.

We do not rely solely on your use of the website as consent for a cross-border transfer where another lawful basis or specific safeguards are required.

12. How Long We Keep Information

Xorzeliqen retains personal information for periods reasonably necessary to support the purposes described in this Privacy Policy.

Retention may be connected with:

  • Completing customer orders

  • Maintaining purchase records

  • Providing customer service

  • Handling returns and refunds

  • Supporting payment verification

  • Investigating fraud

  • Addressing disputes

  • Meeting tax, accounting, or other legal requirements

Different types of information may have different retention periods.

When information is no longer required, we may delete it, anonymize it, or otherwise manage it in accordance with applicable law.

13. Changes to This Privacy Policy

We may revise this Privacy Policy when necessary to reflect changes in our website, services, business operations, technology, or applicable laws.

An updated version will be published on this page.

The date at the beginning of the policy will indicate the latest revision.

Where required by law, we will provide additional notice or obtain consent before implementing material changes affecting certain processing activities.

We encourage visitors to review this page periodically to remain informed about our privacy practices.

14. Contact Information

For questions about our privacy practices, personal information requests, marketing preferences, or privacy-related complaints, please contact us using the details below.

Brand Name: Xorzeliqen

Website: https://xorzeliqen.com/

Email: support@xorzeliqen.com

Phone: +1 (740) 726-5624

Operating Company: FACET (HONG KONG) Limited

Company Address:

UNIT C, 4/F, CHINA INSURANCE BUILDING
NO. 48 CAMERON ROAD
TSIM SHA TSUI
HONG KONG

Our Commitment to Your Privacy

At Xorzeliqen, we believe a better shopping experience begins with trust.

Whether you are discovering useful kitchen accessories, organizing your home, or purchasing products for everyday cooking and cleaning, we aim to handle your information with care, transparency, and respect.

Xorzeliqen — Thoughtful Kitchen Essentials, Responsible Customer Care.