Return Policy
Last Updated: October 30, 2026
Thank you for choosing Xorzeliqen.
At Xorzeliqen, we believe that practical kitchen essentials should make everyday living easier and more enjoyable. We appreciate every purchase and strive to provide a dependable shopping experience.
If something is not right with your order, our customer support team is available to review your concerns and help determine an appropriate resolution.
For assistance, please email support@xorzeliqen.com with your order number and the email address associated with your purchase.
1. Our Return Policy
Products purchased through xorzeliqen.com are generally sold on a final-sale basis.
We do not provide standard returns or exchanges for purchases made because of a change of mind, personal preference, or an incorrect selection by the customer.
Exceptions may be considered when an item:
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Arrives with visible damage
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Has a verified manufacturing or quality defect
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Is different from the product originally ordered
All eligible claims are subject to review by our customer support team.
Nothing in this policy limits any consumer rights or remedies that cannot be excluded under applicable law.
2. Damaged, Defective, or Incorrect Products
We aim to ensure that orders are prepared and delivered in satisfactory condition. However, if your kitchen product arrives damaged, defective, or does not match your purchase, please contact us promptly.
Customers should inspect their orders upon delivery and report qualifying issues within 7 days after the delivery date.
To request assistance, send an email to:
Please include the following information:
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Your order number
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The email address used during checkout
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A brief but clear description of the problem
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Photographs or video showing the product issue
If relevant, our team may also request pictures of the packaging or shipping label to help assess the situation.
Once the required details have been received, we will evaluate your request and explain the available options.
Depending on the nature of the verified issue, an approved resolution may include:
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A replacement product
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A partial refund
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A full refund
The appropriate outcome will be determined according to the circumstances of the claim and applicable consumer-protection requirements.
3. Refund Eligibility and Processing
Refunds are available when a qualifying claim has been reviewed and approved by our customer service team.
If a full or partial refund is authorized, the approved amount will be returned to the original payment method used for the purchase.
After processing, refunds typically become visible within 7–12 business days, although the exact timing depends on your bank, payment network, or card issuer.
Please keep in mind that financial institutions may require additional processing time before refunded funds appear in your account.
If you have questions about an approved refund, please contact us at support@xorzeliqen.com.
4. Exchanges and Replacements
Xorzeliqen does not offer routine product exchanges.
For example, we generally cannot exchange an item solely because a customer prefers another color, size, model, or product after purchasing.
Replacement requests are considered only when an order arrives with a confirmed issue, such as:
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Shipping damage
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A manufacturing defect
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An incorrect product
Any replacement must be authorized by our customer support team after the relevant information has been reviewed.
Replacement availability may depend on current inventory and the circumstances of the original order.
5. Returns Without Authorization
Please contact Xorzeliqen before shipping any merchandise back.
Our customer support team must first review the reported issue and determine whether a physical return is necessary.
Do not independently ship products to a warehouse, company office, or other address without receiving specific return instructions.
Products sent back without prior authorization will not be accepted under our standard return procedure and will not qualify for a refund or replacement solely because they were shipped back.
This restriction does not override mandatory consumer rights under applicable law.
6. Important Information About Our Company Address
The registered company information for Xorzeliqen is:
FACET (HONG KONG) Limited
UNIT C, 4/F, CHINA INSURANCE BUILDING
NO. 48 CAMERON ROAD
TSIM SHA TSUI, HONG KONG
This address is provided for corporate identification and business correspondence.
It is not automatically the designated merchandise return address.
If an authorized return is required, our support team will provide the applicable instructions.
Please do not send merchandise to the company address unless you have received explicit confirmation from our customer support team.
7. How to Contact Customer Support
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our team within the applicable reporting period.
For faster assistance, provide your purchase details and any relevant photographs or video when submitting your request.
Our team will review the information and advise you of the next steps.
Customer Service Contact Information
Brand Name: Xorzeliqen
Website: https://xorzeliqen.com/
Email: support@xorzeliqen.com
Phone: +1 (740) 726-5624
Operating Company: FACET (HONG KONG) Limited
Company Address:
UNIT C, 4/F, CHINA INSURANCE BUILDING
NO. 48 CAMERON ROAD
TSIM SHA TSUI, HONG KONG
8. Your Consumer Rights
This policy is intended to explain Xorzeliqen's standard procedures for handling returns, replacements, and refunds.
It does not exclude, restrict, or replace any statutory rights or legal remedies that customers are entitled to under applicable consumer-protection laws.
If local law provides additional protections regarding defective, damaged, misdescribed, or incorrectly supplied goods, those protections will apply.
Thank You for Shopping with Xorzeliqen
We appreciate the opportunity to be part of your everyday kitchen routine.
If your order does not arrive as expected, please reach out to support@xorzeliqen.com so our team can review your concerns and assist you with the appropriate next steps.